SHIPPING INFO & FREE SHIPPING
FREE SHIPPING on orders of $19.99 or more - some exclusions may apply

Simply look for this logo throughout our store for items which are eligible for free domestic shipping. If the items in your order which are eligible for 'Free Shipping' total $19.99 or more before tax, your order ships for FREE via USPS domestic shipping. (Some exclusions may apply.)

IN-STORE PICK UP: (CLOSED DURING THIS TIME - COVID)
Please call (203) 439-7784 ext. 127 to schedule a time to pick up online orders placed where the "pick up in-store option" has been selected as your shipping preference. Calling ahead will guarantee that we can give you the appropriate amount of time you need should you require assistance from the customer service department or our parts department. We operate in a fast paced environment and want to make sure that we can accommodate your needs accordingly while accomplishing our daily work flows. Thank you!

ORDERS TOTALING $100 OR MORE:
Due to potential fraud attempts, we require matching ship & bill to addresses and packages totaling $100 or more USD be shipped with Adult Signature confirmation. This ensures that you get your package and it also assists with potential claims issues moving forward. Please contact us if this presents a problem for you, we can discuss alternate shipping methods.

HOW LONG BEFORE AN ORDER ARRIVES:
We ship domestic orders via FedEx or USPS. Shipping time depends on the method selected. We normally process orders within 12-24 hours after receipt, Monday - Friday. Post Office Box orders are shipped only via USPS.
NOTE: Our items are shipped from Wallingford, CT. If you are in a rush, we strongly recommend that you choose 2nd Day Air, Next Day Air or USPS Priority instead of Ground.
Currently, we do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered 'transit days' with UPS.

INTERNATIONAL SHIPPING INFORMATION:
NDZ Performance ships all apparel, automotive accessories, powersports and many more items internationally. The only exceptions are firearms related accessories and items with an Export Restriction notice. This notice reads "We cannot ship this item outside of the U.S."

U.S. MILITARY APO/FPO ADDRESSES:
We're able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product detail page with an Export Restriction notice. This notice reads "We cannot ship this item outside of the U.S."

CANADIAN & US CUSTOMERS:
NDZ Performance does not export. We do NOT ship any firearms related accessories internationally. All orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below:
PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.
While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.

For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112

DDTC Response Team
Tel.: (202) 663-1282
Website: https://www.pmddtc.state.gov/ddtc_public
Email: deccspmddtc@midatl.service-now.com

Access to the official ITAR can be found here: https://www.pmddtc.state.gov/regulations_laws/itar.html


HOW MUCH ARE TAXES?

Sales tax is required to be charged for all Connecticut orders.

MISSING, STOLEN OR DAMAGED PACKAGES:
Generally uncommon in nature, it does happen from time to time. An instance when a package might end up missing, stolen or damaged from the delivery address. NDZ Performance is responsible for everything up to the point of shipping. Once your order has shipped, it is the responsibility of the carrier (usually USPS, UPS or FEDEX) to deliver it safely and in a timely manner to the address you provided.

NDZ Performance is NOT responsible for the following conditions:

• Incorrect address being input by customer during order
• Missing or Stolen package when the order shows delivered
• Damage to goods during shipping or delivery

You can be assured that NDZ Performance applies great care to make sure your items are properly packaged for shipment to your door. In the event of a damaged parcel, the delivering carrier needs to be notified upon receipt of any problems. We recommend taking a picture of any damaged packages PRIOR to opening. Unfortunately, package theft is on the rise. We strongly urge you to take precautions to ensure that your delivery address is safe for your packages to be left at. We also recommend using signature confirmation for your order, please leave us a note in your order comments – additional fees may apply for this service.
Ask your delivering Carrier within a day or two. Generally, they can recall specific details on your package delivery. At times missing or lost packages may be with a neighbor, another family member or just out of plain view. If you suspect your package was stolen, you must file a Police report to file a claim with either UPS, USPS or FEDEX. Do NOT wait, please make it a Priority to process immediately.

RETURNS:
We will gladly accept returns for exchange or refund 14 days after delivery of the product. At NDZ's discretion if after the 14 days, we will offer an exchange or store credit only. All returns must have the Order Number for the purchase item included with your return. Please contact us at returns@ndzperformance.com should you have any questions.
Items must be in "New, in original packaging, unmarked, unaltered and unused condition". Definition of new, unaltered and unused condition is:
  • Without showing any signs of wear or damage in any way, packaging remains intact
  • Within 14 days of the delivery date (after 14 days no returns are allowed)
  • Must not be a special order or a custom order. (special or custom orders will be replaced if found to be defective)

* Any item marked or sold as a "closeout, discontinued, blemished or special sales event which may show "All Sales Final" cannot be returned.

Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately by phone or email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or refund.Refunds are contingent upon inspection of item(s) once we receive it. NDZ will NOT be responsible for any refunds or exchanges which are manufactured by a competing company.
Warranty issues may be handled directly with the manufacturer. NDZ is not responsible for refunding or exchanging manufactured products by another company.
There is only a 10%restocking fee for returned items that are returned for refund due to mis-purchased or change of mind.
Exchanges, you bet. Please note there may be a small reprocessing fee (shipping) which should accompany your returned item. Please contact us prior to your return for an accurate total.

You MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.
Please note: Shipping and Handling fees are nonrefundable. Customer is responsible for all shipping costs if seller is not at fault. If NDZ is at fault, we will gladly cover any return shipping costs and correct your order.

Our return shipping address is:


NDZ Performance
1068 N. Farms Road
Bldg 2, Ste A
Wallingford CT 06492

Phone: (203) 439 - 7784 ext 127
returns@ndzperformance.com

Thank you for choosing NDZ Performance custom accessories

WARNING:
NDZ Performance strongly recommends that any and all firearms accessories or components be installed by a certified armorer. Firearms are technical and intricate systems. Improper installation of accessories may result in a dangerous malfunctioning condition which may cause damage to the firearm, serious injury or death to the shooter or other persons. Buy purchasing from our website, The purchaser acknowledges, understands and accepts full responsibility of his or her actions.